Patient Participation Group

Dear Patient

We would like to know how we can improve our service to you and how you perceive our surgery and staff. The Patient Participation Group is a forum established to help you have your say. This group would like from time to time to contact you or may provide information in the Practice asking questions such as: what do you think about our opening times or the quality of the care or service you received?  The responses to these questions will be used to inform the service and care we provide moving forward. We aim to gather as broad a spectrum as possible to get a truly representative sample. So we need young people, workers, retired patients, people with long term conditions and people from all ethnic groups to both represent this group and communicate with them.

If you would like to have a say about the services provided at Temple Sowerby Medical Practice, we would welcome your views. By leaving your details we can contact you every now and again and ask you a few questions. Please complete a contact form (attached below) and hand it in to Reception or post in the ‘Suggestions Box’ by the entrance in the surgery.  If you would like to join the PPG please see the Recruitment Leaflet.

Surgery Information

Do not book a GP appointment if you think you might have coronavirus. Instead stay at home and self-isolate avoiding close contact with other members of your household.

Use the 111 coronavirus service to see if you need medical help.
If you do speak to one of our Doctors you must inform them of all symptoms you are experiencing.

PATIENTS GIVEN APPOINTMENTS AT OUR RED HUB IN PENRITH:

During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever) and who have been telephone assessed by a GP to need a face-to-face examination will be called to our local ‘Red Hub’.

Click here www.northcumbriaccg.nhs.uk/redhubs to find out more about where to go, what it will look and feel like and what to do when you arrive.
There is also a short film and animation to explain why it looks different for children.

Further information available here